The Digital Maturity Journey:
From Fragmentation to Innovation
The Rhapsody Digital Maturity Model™ is a research-backed framework that maps your organization's path from basic connectivity to enterprise-wide AI adoption.
The Rhapsody Digital Maturity Model™
Organizational Agility
Make data AI-accessible with secure, foundational data exchange.
Implement scalable data exchange and improve data quality to enable AI experimentation.
Align enterprise-wide data strategy, scale integrations, and enable analytics to expand and operationalize AI use cases.
AI and automaton at scale across the enterprise to drive real time insights and self-adaptive systems.
Low → High
Digital Maturity
The progression of digital maturity in healthcare organizations
Each stage of digital maturity — from Connect to Innovate — influences how effectively your organization operates across four essential dimensions: Technology, Data, Operations, and Strategy.
Progression isn't just about technical upgrades. It's about improving how you exchange data, make decisions, support your teams, and deliver care at scale.
How interoperability maturity evolves across key dimensions
Explore how your health system's technology, data, operations, and strategy advance as you progress from each stage: Connect to Innovate.
Connect
Establish secure, foundational data exchange.
- Basic connectivity (point to point HL7)
- Data not trustworthy
- AI adoption is not feasible
Standardize
Implement governance and structured models for trust and compliance.
- Data exchange via API
- Cloud and hybrid environments
- Data standardization and trust improves
- IT and business goals start to align
- AI pilots launch
Optimize
Streamline workflows and improve efficiency.
- Responsible AI access to data
- Cloud-first strategies handle AI workloads
- AI-driven predictive analytics
- Automated workflows
- Successful AI pilots are identified
Innovate
Leverage advanced technologies and AI capabilities.
- AI-powered insights
- Advanced machine learning
- Ecosystem orchestration
- Innovation partnerships
The real shift in digital maturity happens when leaders stop treating interoperability as a compliance burden and start using it as a strategic asset to evolve their business. Until that intent changes, transformation remains superficial."
- Jitin Asnaani, Chief Product Officer
Interoperability:
The Foundation of Everything
Each stage of digital maturity — from Connect to Innovate — influences how effectively your organization operates across four essential dimensions: Technology, Data, Operations, and Strategy.
Progression isn’t just about technical upgrades. It’s about improving how you exchange data, make decisions, support your teams, and deliver care at scale. Here’s how maturity takes shape across these four dimensions.
of healthcare leaders say interoperability gaps hurt patient care.
Methodology built on real-world data, designed to drive action
This report is the result of original research designed to explore how healthcare organizations are progressing on their digital transformation journeys—and what's holding them back.
We combined firsthand data, strategic insight, and industry-aligned modeling to help leaders benchmark performance and prioritize what's next.
About the research
Original Survey Research
We surveyed 200+ U.S.-based healthcare leaders to understand how their organizations approach data integration, interoperability, and digital strategy. The responses reflect a mix of leadership roles across clinical, operational, and IT domains.
Insights from the Field
We drew on experience from more than 1,900 healthcare organizations supported by Rhapsody globally—incorporating lessons learned from real-world integration and transformation efforts.
A Maturity Model Backed by Standards
The Rhapsody Digital Maturity Model™ was developed to map how organizations evolve from fragmented systems to future-ready infrastructure. It aligns with HIMSS, NIST, and interoperability benchmarks to ensure it reflects both practice and policy.
Continuously Validated and Evolving
The research and model are refined through feedback loops with customers and deployments, keeping the insights grounded, timely, and actionable.
If you're not benchmarking your digital maturity, you're making decisions in the dark. The healthcare landscape is shifting fast— and the organizations that aren't measuring themselves against peers risk falling further behind every day."
- Sagnik Bhattacharya, CEO, Rhapsody
Trusted by healthcare leaders worldwide
Rhapsody partners with 1,900+ healthcare organizations across 31 countries to modernize infrastructure, integrate data securely, and accelerate innovation.
Best in KLAS for 17 consecutive years
Proven commitment to security
Global expertise in healthcare interoperability
Successful implementations across diverse healthcare systems